Booking Terms:
These conditions set out the terms that apply for all bookings made with Troyka Travels ( hereafter known as "us" or "we" ).This site is offered to you, the client, on the condition of your acceptance without modification of all terms, conditions, and notices contained herein. These must be read in conjunction with the information and advice, itineraries, rates and supplements provided by us with every reservation made with us, as well as any package holiday we provide. Any other terms will be communicated to clients prior to the confirmation of bookings in writing.
Conditions:
Responsibility :
You must be of legal age (over 18 years) to create binding legal obligations that may cause liability on your part as a result of purchases made on this site online or offline. You accept full financial responsibility for all purchases made on this site.
Surcharges :
Our rates are based on Room only, Breakfast Half board, Full Board, All-inclusive or any given meal plan basis accommodation unless otherwise stated or confirmed. Transfer rates are per person return transfer (Airport to Resort and Resort to Airport). All transfers will be made only from the Airport Island unless otherwise stated or confirmed. All prices are quoted in United States dollars and any fluctuations of prices due to government action or other similar cause may result in a surcharge being imposed.
Credit card payment :
If you want to pay by credit card we will create a payment button and our office will give you a link by email where you can click to see the payment steps, you will be asked to pay deposit, full amount or part of the invoice amount depending on the resort / Hotel / Safari Boat / Extra activity and time frame you book. We accept Visa , Master and American express online credit card payment and it is provided by Bank of Maldives PLC E Gateway
Once the payment is done the payer will receive a confirmation email along with a payment receipt and Terms and conditions; Please keep the copy of transaction records and Policies and Rules for future reference.
Your rights if we cancel :
We undertake to inform you without delay if we cancel your reservation and will offer you an alternative of at least a comparable standard (if one is available) or a full refund of the deposit within 21 days. We will take all reasonable steps to ensure that your accommodation is available on your arrival. However, if we are aware of it being overbooked before the time of your departure we will inform you and offer you an alternative of at least equal standard (if available) or a full refund of the payment. If we are unaware of the overbooking at the time of your departure then we will offer appropriate compensation, if the alternative accommodation offered is substandard to the accommodation originally booked. Please also do note that Maldives Resorts and Hotels are legally allowed to overbook by 20%.
Our liability to you :
We accept responsibility for ensuring that the services we deliver to you are of the highest standard possible.
Personal injury :
We accept responsibility for the negligent acts and errors of our employees. We cannot, however, be held responsible for any other circumstances that lead to the death, bodily injury or illness of you or any other individual.
Client service :
If you have a complaint or are unhappy with the services provided, please make it known as soon as possible, either to the management of the accommodation, the guide or directly to us. Please provide the fullest details as early as possible. Every effort will be made to arrive at a fair and satisfactory conclusion for the best of all involved.
Your deposit :
Once a reservation is confirmed, you will require to pay in full if the booking is in cancellation period or you can pay partly as per agreed at the time. All payment amount and time limits should be agreed by both parties before making any deposits. We need 100% of the total amount as a deposit for groups of 12 and above.
Part payment or partial payment for an invoice(s):
Payment can only be accepted to be paid partially to any booking or bills invoice or invoices are on a nonrefundable basis. No refund will be made by cancelling the booking, regardless of the booking is out of cancellation period or inside cancellation period of the resort/ hotel booking.
Full Payment :
We require payment in full after confirmation if the booking is inside the 100% percent cancellation charge period or if the client wishes to pay the amount in full without paying partially. You can pay with your credit card, using a wire transfer to move the total amount to our bank account We accept Visa , Master Card and American Express Cards For bookings made inside the 100% cancellation period , full payment must be made immediately. If you cancel your reservation, your payment is subject to cancellation charges. Please check the relevant cancellation charge for your particular reservation before you confirm any bookings, as for different Resorts / Hotels impose different cancellation charges and may also vary depending on the time of year.
Check In Procedure / Hotel Voucher:
Once the booking is confirmed and FULL Payment is received, we will provide you with a confirmation Voucher. You will need to print and present the voucher along with your original Passport to the Hotel reception on arrival at the time of check-in.
Transfers:
All transfer Rates are quoted per person (Airport/Resort/Airport) by local Motor Boat called Dhoni, Fast Boat, Speed boat, Seaplane, Helicopter or Domestic Plane and are combined/group transfer rates (Not Individual private transfers) & guests may have to wait at Airport to join other passengers or may have to leave earlier than checkout time depending the schedule of the transfers. Also depending weather or other such natural cause transfers may be upgraded to another mode of transfer available or downgraded and any such downgrade will be refunded or compensated. Seaplane's fly between 06:00hrs to 16:00hrs. Guests arriving after 16:00hrs on any International flight & guests with departure flights leaving before 09:00hrs have to stay First & Last night in Male'. Luggage allowance for Seaplane transfer is 25Kg per pax. Excess will be charged USD2 per Kg. Seaplanes will not fly if the weather is bad. Clients are to bear all expenses (extension or any such) * Luggage allowance and Accesses charge are subjects to change without prior notice
Insurance:
You are recommended to ensure, when making your reservation that you and your party are insured against all relevant risks, including all locations and places you intend to visit throughout your holiday in the Maldives.
Literature and Brochures:
We have taken every reasonable precaution to ensure that the information provided by us is fair and correct at the time it was supplied, and that the facilities are available as described for each resort or vessel. However, as we do not own the accommodation, we exclude liability for subsequent alterations and the withdrawal and amendment of facilities (whether due to climatic conditions, vandalizing or abuse, cleaning, repair or legal, regulatory, seasonal or other local reasons).
Third party exclusions:
Transportation and accommodation of clients are subject to international conventions, which override any contract, expressed or implied between our clients and us. We cannot be held liable if any client is refused admission into the Republic of the Maldives. The possession of valid passports, and/or other required travel documents, such as airline tickets and hotel vouchers at the proper time, is the sole responsibility of the client. Liability for the failure of any client to observe the law of the Maldivian Government during a visit is excluded. We will not be held responsible for any delay in transferring of clients or any other delay under such circumstances
Dietary requests:
We are not liable for the failure to meet dietary requirements, unless these were clearly stated when booking. We strongly urge everyone to read and agree with the terms and conditions before making any reservation through Troyka Travels. If you disagree with the Booking Terms and Conditions in any way, please inform us before confirming any reservations with us. Similarly, we reserve the right to change the Terms and Conditions at anytime. Your continued use of the Troyka Travels website or its owned other websites as mentioned below or receipt of such changes by email or in writing, following the posting of changes to these Terms and Conditions constitutes your binding acceptance of these changes. owned and operated websites :
